Covid-19

Additional Procedures to Support Clients during Coronavirus

Align Home Care excels in complex situations, and the Coronavirus is no exception. This is due to our highly detailed planning and proactive managed service. We have intensified our existing procedures on infection prevention, to keep Care Professionals and RN’s healthy, and have bolstered our backup planning to ensure that we have the resources ready to provide essential and uninterrupted support.

The result is that Align Home Care gets stronger during crisis.  Our Care Professionals and RN’s rise to the occasion to ensure our clients are not only safe and healthy but also comfortable.

The result is that Align Home Care gets stronger during the crisis.

  • We can adapt to any environment, in a facility or home, and transitioning in between.
  • Our Care Professionals are trained and ready.
  • Our Nurses are proactively managing each and every client situation including clinical needs.

Keeping Clients Safe, Healthy and Comfortable

Effective management of CHF starts with our Plan of Service.

  • When not working, Care Professionals and RN’s need to avoid public settings and only go out for essentials like groceries, meds, doctors, or emergencies.
  • When absolutely necessary to be outside of shelter, keep a safe distance from other people (10+ feet or more).
  • Encourage family to follow the same procedures, and if not possible, maintain a safe distance at home and sanitize the environment as if it is a client’s home.
  • Make sure to wash hands frequently.
  • If a Care Professional experiences any symptoms (Fever, dry cough, runny nose, aches and pains, sore throat), they are to call a Align Home Care RN to discuss necessary next steps which include avoiding client, seeing physician and getting tested.
  • When in the home, Care Professionals need to be extra vigilant about following Align Home Care's infection prevention procedures.

Procedures for Care Professionals and RN’s working with clients in a facility.

  • Work closely with the facility to follow appropriate guidelines and procedures to help mitigate risk and to ensure we are made aware of any potential cases impacting other residents or staff. Align Home Care will be in frequent contact with facilities in case there are any changes to the guidelines and procedures. Care Professional will communicate any changes to RN’s.
  • Minimize client interaction in public settings.
  • Frequent hand washing and cleaning, and following Broad Streets Infection control procedures

Other Steps we are taking to ensure uninterrupted support

  • Helping ensure that clients have an appropriate supply of regular medications.
  • Maintaining adequate supply of food, cleaning products and service tools including gloves.
  • We are also actively communicating with all Care Professionals about their general availability and capacity as part of our Backup Procedure. We want to be prepared.

COMMUNICATION

Communication is vitally important during this time. We are part of the overall solution. We need to work together to help alleviate pressure on our healthcare system and keep our senior clients safe.  Core working communication is between Care Professionals, RN’s and other support staff, but we also need to be communicating with Clients, their families, the healthcare system and the community. In addition to the regular and frequent daily communication, we will also be providing the following periodic summary communication:

 

Weekly Internal Align Home Care Email

  • General status update to keep people informed of recent developments
  • Any immediate or potential resource needs
  • Any adjustments to procedure
  • Reemphasizing best practices including virus prevention and communication procedures

Weekly Client, Family and Community Email

  • General status update to keep people informed of recent developments
  • Updates on any additional procedures
  • Helpful Information based on any learned experience
  • Reemphasizing best practices including virus prevention and communication procedures

Weekly Client, Family and Community Email

  • Align Home Care RNs call each Care Professional to discuss overall client condition
  • Discuss any changes or modification to plan of service, if necessary
  • Discuss virus prevention procedures in the context of the Client’s daily routine
  • Follow-up with Clients, and Family if needed. To make sure they are safe and comfortable, answer questions and discussing any changes or modifications

Symptoms Check

  • Check for specific symptoms (Fever, Dry cough, Runny nose, Shortness of breath)
  • Confirmation that no one in Care Professional’s household is showing symptoms
  • Confirmation of social distancing practices
  • Instructions to contact Align Home Care Nurse if Care Professional or Client is exhibiting any symptoms or to address any questions
  • Reminder of basic virus prevention procedures along with a note of encouragement acknowledging the value of the Care Professional’s role

Procedure if Symptomes are Detected

If symptoms are detected by a Care Professional, Family where the Care Professional is living or the Client, the following procedures are followed:

  • Care Professional does not attend scheduled shift
  • Care Professional communicates to RN who then helps facilitate with the Care Professional’s Primary Care Physician or other physician to determine proper procedure which may include potential testing and/or quarantine
  • Notify Client, and Client’s family and RN then helps facilitate with the Client’s Primary Care Physician as to determine proper procedure which may include potential testing and/or quarantine
  • Notify other Care Professionals to determine their condition in order to follow appropriate physician directed procedure

If you would prefer to speak with us directly, please call 1-866-96-ALIGN